How long does it take for my order to be complete and shipped?
Approximately 7-10 days.
Will I be able to preview my order before it is finalized?
Absolutely. Because all of our orders are custom made, every piece is previewed before the finalization stages.
What if I forget to submit photos and items that I want included on my order?
We want each and every memory included, so we will do our very best to include anything submitted after the initial meeting.
How will you know my style and order requests?
All orders are required to begin with a zoom or phone call to discuss the details of the order.
What is the process regarding my order to ensure satisfactory?
All orders begin with a zoom or phone call to discuss details. Once the piece is customized, the client will be contacted to view the piece. At that time, the client can give feedback to ensure the piece is created to their liking.
If changes are required, after the changes are completed; the client will be given a second opportunity to view the piece. Once all have agreed, the piece will be moved into finalization stages.
How will my order stay safe and undamaged while being shipped?
All orders are considered fragile and will be labeled as such. All orders will also be wrapped and packaged in a way to avoid damage. Pieces can be hand delivered by a member of the Chapters & Pages team for a small fee.
Can statement pieces be delivered and set up?
Yes, statement pieces can be delivered and set up for a small fee.
How is Chapters and Pages different from any other company?
Every single one of our pieces are custom made using photos and items given to us by our clients. Regardless of which piece is ordered, it is certain to be exquisite, personal, and last a lifetime.
What are the free programs and why are they available?
Chapters and Pages was created by an educator who has a love for reading and is extremely passionate about reading comprehension and multiple viewpoints. The book club allows face to face interaction, one on one motivation, personal perspectives, innovative ways to understand unfamiliar words, and so much more. It also presents interesting reads which will promote deeper thinking and allow anyone of any age to grow the capacity to be able to converse intelligently on numerous topics. We also offer one-on-one tutoring simply to assist students who are struggling and give them the tools to be successful.